Jessica McCaughey

  1. Diplomacy, Tone, and Emphasis in Business Writing

    Learning Objectives Understand the purpose and importance of diplomacy, emphasis, and tone in business communication Gain the ability to write difficult professional emails without offending, frustrating, or confusing your reader Learn to use strategies in written communication to make your own work clearer to get the response you need Name that Tone Consider the following lines from business emails. How...

    Published on Sep 30th 2013